At Alivia (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the personal and health information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit www.aliviaheal.com or use our telehealth services (“Platform”). By using our Platform, you agree to this Policy and our Terms of Service. If you do not agree, please do not use our services.

We may collect personal information such as your name, contact details, date of birth, account details, and payment information. We also collect health-related information such as medical history, symptoms, treatment plans, prescriptions, and communications with our healthcare providers. Technical information like IP address, browser type, device data, and usage activity may be collected automatically as you interact with the Platform. We may also receive information from healthcare providers, pharmacies, insurers, analytics platforms, or third-party services used to support our operations.

We use your information to provide telehealth care, process payments, manage your account, verify your identity, communicate with you about appointments or services, improve our Platform, personalize your experience, comply with legal obligations, and protect our systems and users. We may also use de-identified or aggregated data for analytics, research, or quality improvement.

We do not sell your personal information. However, we may share it with licensed healthcare providers involved in your care; service providers that support our operations (such as IT, payment processing, communication tools, and security); insurers or third-party payers for billing; regulatory authorities or law enforcement as required by law; authorized individuals or parties at your direction; and in the event of a business transfer such as a merger or acquisition. De-identified data may be shared for research or reporting purposes.

As a telehealth provider, Alivia complies with the Health Insurance Portability and Accountability Act (HIPAA). You have the right to request access to your health records, ask for corrections, request confidential communications (such as email only), request restrictions on certain uses or disclosures, receive a record of certain disclosures, and obtain a copy of this notice. To exercise these rights, contact us at support@aliviaheal.com.

We may use cookies and similar technologies to improve performance, remember preferences, personalize content, and analyze usage. You can adjust cookie settings in your browser, though some features of the Platform may not function properly if cookies are disabled.

We use industry-standard safeguards such as encryption, secure servers, firewalls, role-based access controls, and regular monitoring to protect your information. While we take reasonable steps to secure your data, no system is 100% secure, so we encourage you to protect your login information and use trusted devices.

We retain personal and health-related information for as long as necessary to provide care, comply with legal and regulatory requirements, and support operational needs. You may request deletion of your personal information by emailing support@aliviaheal.com, though certain data may be retained as required by law.

We respect your mobile privacy and do not sell or share your mobile number, SMS consent, or related personal information for marketing. Mobile information is only used for essential communications or as explained in this Privacy Policy.

Our services are intended for individuals 18 years of age or older. We do not knowingly collect or store information from children under 13. If we become aware that we have received information from a child under 13, we will delete it promptly.

If you are a California resident, you may have the right to access, delete, or opt out of certain data sharing under the California Consumer Privacy Act (CCPA). To make a request, contact support@aliviaheal.com. We do not sell personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Platform after changes are posted indicates your acceptance of the updated Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, contact us at:
Email: contact@aliviaheal.com
Website: www.aliviaheal.com
Company: Alivia